Course 2 Details and Books

Course Description

This course will improve your analysis skills for developing project initiatives.  Selecting a good project involves determining project objectives, defining quantifiable goals, describing its value, exploring its return on investment in terms of cost and impact, and anticipating the risks.  Special emphasis will be on developing these skills for the healthcare arena, as well as how they can be best utilized within the structure of the VA.


Course Objectives

  • understand the challenges and opportunities for improving a system
  • be introduced to a range of tools for exploring a system
  • discover how the concepts of Lean allow you reduce waste
  • learn common hospital-wide productivity metrics and how the balanced scorecard allows one to measure operations
  • learn process improvement strategies for improving patient flow and minimizing waiting times
  • be able to explain the operational disadvantages due to long response time, identifying potential causes, and the strategies for managing them
  • understand how fluctuations, variability, and uncertainty impact a medical facility and healthcare delivery
  • become familiar with scheduling and capacity management
  • learn approaches for managing a supply chain



Healthcare Operations Management – 2nd Edition, Author: McLaughlin, Olson, Publisher: Health Administration Press, ISBN: 978-1567934441  (cost is approximately $105)